Enterprise Software Development from Basel

Quality Software On-Time

Services

Self-Service Management Portals

Streamline employee-owned information and device management with easy-to-use web applications to drastically reduce support and operational costs on a global scale. In the past, we have successfully implemented web applications providing functionality such as:

Mobile Device Management

Self-Service support application that allows users to identify potential issues with their managed mobile devices and resolve issues without any contact with the IT Helpdesk.

MDM Migration Assistants

A user-driven approach can simplify large-scale migrations among Mobile Device Management Solutions. Users can initiate the migration of their devices based on their schedule and are guided through the entire process with a custom software assistant.

Password Management

Self-Service web applications that allow users to perform password changes and password reset using custom verification challenges.

Physical space allocation software

Self-Service web applications that allow users to book physical spaces in their offices to ensure social distancing during a pandemic.

Many other time-consuming or complex processes can be simplified by self-service portals, assuming a programming interface is available.

Specialized Support Applications

Help IT supporters quickly identify potential customer issues and promote an instant resolution with management actions using permissions tailored to their roles.

Mobile Device Management

Specialized support tools are a valuable asset for supporters. Utilizing intelligent filters, the software can instantly highlight potential issues with the user’s devices and promote management actions for a swift resolution. Fine-grain permission controls allow administrators to tailor and assign roles to supporters based on their role in the company.

Password Management

Identity and Access agencies may assist users with password resets on request. Centralized audit logging and least privilege principle permission models are critical to a secure and smooth operation.

Many other time-consuming or complex processes can be simplified by quality tools for supporters, assuming a programming interface is available.

Automation & Integration Enterprise of Software

Close gaps between existing enterprise software solutions by consuming programming interfaces (API) to automate or simplify the overall process.

Automation platforms

Interconnecting existing platforms can be challenging due to the variety of solutions and specific use cases. Most systems provide APIs and can significantly improve overall service when implemented as an automation job. This may include but is not limited to Active Directory or Azure Active Directory group membership, cleanup of managed device registrations, email reminders for users (e.g., Password expiration or usage warnings), automated software deployments, certificate management (renewal or revocation), configuration assignment and much more.

Onboarding platforms

User onboardings may require users to perform specific actions like training or registrations to access restricted tools and services. These complex processes can be simplified by automatic assignment of training (or tasks) and tracking the completion state, followed by instant provisioning of access rights (e.g., Group memberships) or other actions.

Software Power Tools

Management systems can become difficult to manage once they exceed a specific size. Software Power Tools simplify management beyond this threshold and allow bulk management of users, managed devices, groups, and much more.

Many other time-consuming, complex, or manual processes can be simplified with the right tools.

All the way – From A to Z

1. Planning

This phase starts with an initial meeting and is typically accompanied by a cup of coffee to understand the technical challenges and the timelines. It might already lead to a high-level design proposal.

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2. Definition of Requirements

The initial design proposal will gain clarity by setting all required cornerstones.

3. Design and Prototyping

It’s time to deliver an initial design concept and set the path for the actual implementation. This may include but is not limited to architecture designs, user interface mockups, and proof of concept implementation of crucial functionalities.

4. Software Development

With a clear picture of the proposed solution, we will start implementing your custom software. Regular check-ins are a must to keep the momentum and discuss potential challenges.

5. Software Testing

This is critical to building confidence in the product and verifying each feature.

6. Deployment

The time for the solution has come to see the light of day. This step is repeated on all instances (typically development, qualification, and production) to ensure a smooth release on production.

7. Hypercare, Operations, and Maintenance

We are still going. We will closely examine the performance and the logs in the first three weeks to ensure that all interfaces are running reliably. Afterward, we will remain in touch for support questions and maintenance activities.

Portfolio – Products and Technologies

We have hands-on experience with a wide range of Products and Technologies and never stop learning.

Who Are We

Pascal Pfammatter

After completing his Eidg. Dipl. Informatiker Apprenticeship at Novartis in 2012, Pascal has built numerous software solutions for various divisions in enterprise-sized companies. With over ten years of experience, he has incorporated different Mobile Device Management (MDM) Solutions to simplify enrollment, bulk management, and migrations. His applications are used globally and appreciated by more than 5k users daily.

Get In Touch With Us

© 2022 Mirific GmbH

info@mirific.ch